> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://parrotai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Cancel Your Subscription on iPhone (If It’s Not in Apple Subscriptions)

## ⚠️ Important: Mobile and Web Plans Are Separate

Parrot AI **mobile and web subscriptions are separate**.
* **Mobile subscriptions cannot be used on the web app.**
* **Web subscriptions can be used on both web and mobile** by [linking your web account to the mobile app](https://parrotai.crisp.help/en/article/can-i-use-pro-features-on-both-the-website-and-mobile-app-15v200t/#3-how-to-link-your-web-subscription-to-the-mobile-app).

|| If you already have a Weekly mobile subscription and want to subscribe on the website, cancel your mobile subscription first. Otherwise, both subscriptions may remain active and you may continue being charged for both.

If you subscribed through the Parrot AI iOS app but **don’t see Parrot AI under your Apple subscriptions**, your subscription may be managed directly through Parrot AI.

## 📱 Cancel From the Parrot AI App

1. Open the **Parrot AI app**.
2. Go to **Me**.
3. Tap **Manage billing for (your email)**.
4. You’ll be redirected to the billing portal in your mobile browser.
5. Enter the **email address you used for the purchase**.
6. Check your email for a message with **“Log in to your customer portal.”**
7. Open the link in that email.
8. Tap **Cancel subscription** and confirm.

The billing portal will show the date your subscription will end.

## ✉️ Can’t Access Manage Billing?

You can also visit:
[https://www.tryparrotai.com/b](https://www.tryparrotai.com/b)

Enter the **email address you used for the purchase** and follow the customer portal link sent to your email.

### Didn’t Receive the Email?

Try another email address you may have used with Parrot AI.

The email you use to contact Support may not be the same email you used when making the purchase.

## 🔄 Can’t Find Manage Billing?

1. Go to **Me**.
2. Turn on **Try new layout**.
3. Return to the **Me** tab and check again.

## 💜 Still Can’t Cancel?

If the steps above don’t work, contact our support team and include:
* Your **User ID**
* The **email address used for the purchase**
* Your **receipt or proof of purchase**
* A **screenshot** of what you see
* Any **error message**

Please send these details together when possible so we can help locate your subscription.