📱 I Paid for Pro on the Mobile App, but I Can’t Access My Account – What Should I Do?
If you purchased Pro in the Parrot AI iOS app but your Pro features are not showing, the steps depend on how your purchase is managed.
Important: A subscription purchased inside the iOS app cannot be used on the Parrot AI website. This applies whether your iOS purchase is managed through Apple or directly through Parrot AI.
🍎 If You Purchased Through Apple
If your Parrot AI subscription appears under your Apple subscriptions but Pro is missing in the app, use Restore Purchase.
Make sure you're signed in with the Apple account that originally purchased the subscription.
Restore Purchase is only for Apple purchases. It should not be used for a subscription purchased on the Parrot AI website.
If Restore Purchase does not restore your access, contact our support team using the information at the bottom of this article.
📱 If Your Purchase Is Managed Through Parrot AI
You can check your subscription from the Parrot AI app:
Me → Manage billing for (your email)
You'll be redirected to the billing portal in your mobile browser.
Enter the email address you used when you signed up or purchased your subscription. You'll receive an email with “Log in to your customer portal.”
Open that email and follow the link to view your subscription.
You can also access the billing portal directly here:
https://www.tryparrotai.com/b
Didn't Receive the Email?
Try another email address you may have used for Parrot AI.
The email you're currently using to contact Support may not be the same email you used when making the purchase.
If the billing portal shows that your subscription is active but Pro is still missing in the app, contact us so we can investigate.
🔄 Can't Find Manage Billing?
If Manage billing or other newer settings aren't visible:
- Go to the Me tab.
- Turn on Try new layout.
- Return to Me and check again.
If Manage billing is still missing, check whether your subscription is listed under your Apple subscriptions.
🌐 Trying to Use Your Mobile Subscription on the Website?
Subscriptions purchased inside the iOS app cannot be linked or transferred to the website.
If you want Pro access on the website, you'll need a website subscription.
If you already have a recurring Weekly iOS subscription, cancel it before starting a website subscription if you no longer want both. Otherwise, both subscriptions may remain active and continue renewing separately.
Parrot AI Support cannot transfer a subscription between platforms, accounts, or email addresses.
🤖 What About Android?
The Parrot AI Android app is currently unavailable until further notice.
Legacy Google Play subscriptions may still be active or renewing, but the Android app cannot currently be accessed. These subscriptions must be managed directly through Google Play.
💜 Still Don't Have Pro Access?
If you've tried the steps that match your purchase and Pro is still missing, contact our support team and include:
- Your User ID
- The email address used for the purchase
- Your receipt or proof of purchase
- A screenshot showing what you're seeing
- Any error message you received
Please include these details together so our team can locate the purchase and investigate the issue.
Updated on: 27/08/2026
Thank you!