Question 1

💻 I Paid for Pro on the Website, but I Can’t Access My Account – What Should I Do?

Accepted Answer

Having trouble accessing your Pro account after purchasing on the website? Here’s how to fix it quickly:

Steps to Fix Access Issues:

Make sure you are logged into the correct account on the website.
Ensure you are not on the free preview page.
Pro users can access their perks here: tryparrotai.com/app/create.

IMPORTANT:

If you purchased Pro on the website but want to use it on the mobile app, ignore the payment screen during onboarding.

To link your web subscription to the app:

Open the Parrot AI app.
Go to Settings.
Tap Link Web Account.
Enter your website account info.

This will sync your Pro subscription to the mobile app.

Question 2

How to Cancel Your Subscription Purchased on the Website

Accepted Answer

Please note that in order to delete your account, you must cancel your subscription first.

You can cancel your subscription at any time.

While Logged In:

Go to the top of Parrot AI.
Click on **Settings **and then select **Manage **under Plans.
You'll be redirected to Stripe's billing portal.
Here, you can download invoices, switch plans, and cancel your subscription.

If Not Logged In:

Log in at the top of Parrot AI's front page.
Navigate to Settings > My Profile > Manage Subscription.

If Unable to Log In:

Visit www.TryParrotAi.com/B.
Enter the email used for signing up on Stripe's billing portal.
Stripe will email you a login link.
Once logged in, you can download invoices, switch plans, and cancel your subscription.

Forgot Email?

Search your email inbox for "Parrot AI" to retrieve the email associated with your purchase.

Note: If you purchased the subscription via our mobile app, you CAN'T cancel through our website. Read below:

Q: Can I Use Pro Features on Both the Website and Mobile App?

Currently, subscriptions purchased through the mobile app (iOS or Android) cannot be linked to the website. These in-app purchases are tied to your App Store or Play Store account and work only within the mobile app. <h3 id="howtouseparrotaionmultipledevices">How to Use Parrot AI on Multiple Devices</h3> For the most flexible access across desktop and mobile, we recommend subscribing through the Parrot AI website. Web subscriptions can be linked to your account and used on any device—both on the website and in the mobile app. <h3 id="canitransfermymobilesubscriptiontotheweb">Can I Transfer My Mobile Subscription to the Web?</h3> No, mobile subscriptions cannot be transferred to the website at this time. If you'd like to use Parrot AI on the web, you'll need to purchase a separate web subscription at <a href="https://www.tryparrotai.com/">tryparrotai.com</a>. We’ll announce any updates if mobile-to-web linking becomes available in the future. <h3 id="howtolinkyourwebsubscriptiontothemobileapp">How to Link Your Web Subscription to the Mobile App</h3> If you purchased a Pro plan on the website and want to use it in the mobile app: <ol> <li>Open the Parrot AI app.</li> <li>Go to Settings.</li> <li>Tap Link Web Account.</li> <li>Enter the email you used on the website and your User ID (found under Settings on the website).</li> </ol> Once linked, you’ll be able to use your web subscription on the app as well.

Q: 💻 How to Request a Refund (Website Purchases)

Parrot AI subscriptions purchased through the website are non-refundable, as generating AI voices and characters uses significant computing power, which incurs non-reversible costs. These charges are processed by our infrastructure partners each time you use the service. When subscribing, all users agree to these terms. However, we’re happy to assist if you’re experiencing issues—just let us know! <h3 id="refundexceptionduplicatecharges">💳 Refund Exception: Duplicate Charges</h3> A refund may be considered only if all of the following apply: <ul> <li>You were charged more than once for the same plan.</li> <li>The duplicate charge occurred within the last 7 days.</li> <li>You used only one email address to subscribe.</li> </ul> If this applies to you, please contact our support team with: <ul> <li>The email associated with your account</li> <li>The date(s) of the charges</li> <li>A brief description of what happened</li> <li>Proof of purchase</li> </ul> <h3 id="howtocancelyoursubscription">❌ How to Cancel Your Subscription</h3> If you’d like to avoid future charges, you can cancel your web-based subscription by following this guide: 👉 <a href="https://parrotai.crisp.help/en/article/how-to-cancel-a-subscription-made-on-the-website-tln6od/">How to cancel a subscription made on the website</a> Still need help? Reach out to our support team—we’re here for you!

Q: Why Is There a Character Limit?

Our AI system ensures high-quality, realistic audio by limiting each clip to 300 characters. For free users, there's a 100-character limit. This helps maintain clear and natural-sounding voices. <h3 id="howtoworkaroundthelimit">How to Work Around the Limit</h3> <ul> <li>You can create as many clips as your plan allows.</li> <li>If your content is longer, simply break it into smaller parts for the best results.</li> </ul> We appreciate your understanding and are always looking for ways to improve. If you have any feedback, feel free to share it with us!

Learn [how to cancel an iOS app subscription](https://parrotai.crisp.help/en/article/how-to-cancel-the-iphone-ios-app-subscription-182k7ud/?bust=1709170318343 )

Learn how to cancel an android app subscription

Question 3

How to Cancel Your Subscription on iPhone (iOS)

Accepted Answer

Please note that in order to delete your account, you must cancel your subscription first.

You can cancel your subscription at any time.

Please note that subscriptions purchased through the Apple App Store must be managed or canceled through Apple's platform due to restrictions imposed by the App Store. Apple tightly controls subscription management through their App Store, and users typically need to manage their subscriptions directly through their Apple ID settings or the App Store app.

To cancel your Parrot AI subscription on iOS, follow these steps:

Go to **Settings **> [Your name] > Subscriptions.
Tap Parrot AI subscription
Tap Cancel Subscription or Cancel All Services.

Question 4

Can I Use Pro Features on Both the Website and Mobile App?

Accepted Answer

Currently, subscriptions purchased through the mobile app (iOS or Android) cannot be linked to the website. These in-app purchases are tied to your App Store or Play Store account and work only within the mobile app.

How to Use Parrot AI on Multiple Devices

For the most flexible access across desktop and mobile, we recommend subscribing through the Parrot AI website. Web subscriptions can be linked to your account and used on any device—both on the website and in the mobile app.

Can I Transfer My Mobile Subscription to the Web?

No, mobile subscriptions cannot be transferred to the website at this time. If you'd like to use Parrot AI on the web, you'll need to purchase a separate web subscription at tryparrotai.com.

We’ll announce any updates if mobile-to-web linking becomes available in the future.

How to Link Your Web Subscription to the Mobile App

If you purchased a Pro plan on the website and want to use it in the mobile app:

Open the Parrot AI app.
Go to Settings.
Tap Link Web Account.
Enter the email you used on the website and your User ID (found under Settings on the website).

Once linked, you’ll be able to use your web subscription on the app as well.

Question 5

💻 How to Request a Refund (Website Purchases)

Accepted Answer

Parrot AI subscriptions purchased through the website are non-refundable, as generating AI voices and characters uses significant computing power, which incurs non-reversible costs. These charges are processed by our infrastructure partners each time you use the service.

When subscribing, all users agree to these terms. However, we’re happy to assist if you’re experiencing issues—just let us know!

💳 Refund Exception: Duplicate Charges

A refund may be considered only if all of the following apply:

You were charged more than once for the same plan.
The duplicate charge occurred within the last 7 days.
You used only one email address to subscribe.

If this applies to you, please contact our support team with:

The email associated with your account
The date(s) of the charges
A brief description of what happened
Proof of purchase

❌ How to Cancel Your Subscription

If you’d like to avoid future charges, you can cancel your web-based subscription by following this guide: 👉 How to cancel a subscription made on the website

Still need help? Reach out to our support team—we’re here for you!

Question 6

Why Is There a Character Limit?

Accepted Answer

Our AI system ensures high-quality, realistic audio by limiting each clip to 300 characters. For free users, there's a 100-character limit. This helps maintain clear and natural-sounding voices.

How to Work Around the Limit

You can create as many clips as your plan allows.
If your content is longer, simply break it into smaller parts for the best results.

We appreciate your understanding and are always looking for ways to improve. If you have any feedback, feel free to share it with us!

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