Articles on: Troubleshooting & Technical Support

💻 Using Your Subscription Across Devices

⚠️ Important: Mobile and Web Plans Are Separate

Parrot AI plans on mobile (App Store or Google Play) and web (TryParrotAI.com) are not connected.

Mobile subscriptions cannot be used on the web app.
Web subscriptions can be used on both web and mobile by linking your web account to your mobile app.

If you already have a weekly mobile plan, please cancel your mobile subscription first before upgrading on the website — otherwise, you’ll be charged twice (once by Apple/Google and once by Parrot AI on the web).

You can cancel your mobile plan anytime from your App Store or Google Play settings.

To enjoy your Parrot AI subscription on multiple devices or platforms, here’s what you should know:

How to Use Your Subscription Across Devices:

Subscriptions bought on the website can be linked and used across both web and mobile devices, regardless of the operating system.
Mobile app purchases are tied to the device and OS they were bought on and cannot be shared across different platforms.
For the best cross-device flexibility, we recommend subscribing through our website.

Need Help?

If you have any questions about accessing your subscription on multiple devices or restoring your purchase, just reach out to our support team. We’re here to assist you!

Updated on: 12/11/2025

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