Why Do I Have Multiple Charges on My Account?

If you're seeing more than one Parrot AI charge, you may have more than one active subscription.

This can happen if:

• You subscribed using different email addresses.
• You have both an iOS subscription and a website subscription.
• You started a new plan without canceling an existing Weekly subscription first.
• You still have a legacy Google Play subscription that is renewing.

Important: More than one charge does not always mean the same subscription was charged twice. The charges may belong to separate subscriptions.

📱 iOS and Website Subscriptions Are Separate

A subscription purchased inside the iOS app cannot be used on the website.

A subscription purchased directly on the Parrot AI website can be used on iOS through Link Web Account.

If you already have a Weekly iOS subscription and also start a website subscription, both can remain active and continue renewing until one is canceled.

You do not need to purchase a second iOS subscription just to use an existing website subscription on your iPhone. Use Link Web Account instead.

🔎 Check Your Active Subscriptions

Apple Subscription

On your iPhone, go to:
Settings → Apple ID → Subscriptions → Parrot AI

This will show whether you have an active subscription through Apple.

Parrot AI or Website Billing

You can check your subscription here:
https://www.tryparrotai.com/b

Enter the email address you used for the purchase.

You'll receive an email with “Log in to your customer portal.” Open that link to view your subscription.

If you don't receive the email, try another email address you may have used for Parrot AI. The email you're using to contact Support may not be the same email used for the purchase.

If you're using the iOS app, you may also be able to go to:
Me → Manage billing for (your email)

If Manage billing is missing, turn on Try new layout, then return to the Me tab and check again.

Legacy Google Play Subscription

The Parrot AI Android app is currently unavailable until further notice, but a legacy Google Play subscription may still continue renewing.

Check and manage legacy subscriptions directly through Google Play.

❌ Want to Stop One of the Subscriptions?

Cancel the subscription through the place where it is currently managed.

If you're using the Parrot AI billing portal and the subscription is active, you'll see Cancel subscription.

If the subscription is already canceled, that option may no longer appear.

Deleting a card or payment method is not the same as canceling a subscription.

💜 Still Not Sure What the Charges Are For?

Contact our support team and include:

• Your User ID
• The email address or addresses you may have used for Parrot AI
• Your purchase receipts or proof of purchase
• The dates of the charges
• Screenshots showing the charges, if available

If possible, send these details together so we can identify which subscription each charge belongs to and help determine the next step.

Updated on: 27/08/2026