Question 1

I already paid but I can’t access my Pro account. What should I do?

Accepted Answer

Having trouble accessing your Pro account even after making the payment? Don't worry! We've got you covered. Below are some steps to help you resolve this issue quickly.

I purchased Pro on the WEBSITE

Make sure you are logged in on the right account.
Make sure you are not on our free preview page.
Pro users can access their perks on this page here tryparrotai.com/app/create.

IMPORTANT NOTE: If you purchased Pro on the **website **and want to use it on the mobile app, ignore the onboarding screen that asks for payment.

Go to Settings
Tap on Link Web Account
Enter your info

I purchased pro on the APP

Do not delete and reinstall the app. Sometimes, simply restarting the app will resolve the issue.

If restarting doesn't work:

Navigate to the Plans screen in Settings.
Click "Restore Purchase" in the bottom right corner.

Your paid perks should be reinstated!

If the issue persists:

Contact us via chat.
Provide your User ID.
Specify the platform where you purchased the app (web, iOS, Android), and mention if you've already tried the steps above.

IMPORTANT NOTE: If you purchase through the app, pro features are exclusive to the app and cannot be accessed on the web.

Question 2

How to cancel a subscription made on the website?

Accepted Answer

Please note that in order to delete your account, you must cancel your subscription first.

You can cancel your subscription at any time.

While Logged In:

Go to the top of Parrot AI.
Click on **Settings **and then select Manage Subscription.
You'll be redirected to Stripe's billing portal.
Here, you can download invoices, switch plans, and cancel your subscription.

If Not Logged In:

Log in at the top of Parrot AI's front page.
Navigate to Settings > My Profile > Manage Subscription.

If Unable to Log In:

Visit www.TryParrotAi.com/B.
Enter the email used for signing up on Stripe's billing portal.
Stripe will email you a login link.
Once logged in, you can download invoices, switch plans, and cancel your subscription.

Forgot Email?

Search your email inbox for "Parrot AI" to retrieve the email associated with your purchase.

Note: If you purchased the subscription via our mobile app, you CAN'T cancel through our website. Read below:

Learn how to cancel an iOS app subscription here: https://parrotai.crisp.help/en/article/how-to-cancel-the-iphone-ios-app-subscription-182k7ud/?bust=1709170318343

Learn how to cancel an android app subscription here: https://parrotai.crisp.help/en/article/how-to-cancel-the-android-app-subscription-q38fjq/?bust=1709170318345

Question 3

How to cancel the iPhone iOS app subscription?

Accepted Answer

Please note that in order to delete your account, you must cancel your subscription first.

You can cancel your subscription at any time.

Please note that subscriptions purchased through the Apple App Store must be managed or canceled through Apple's platform due to restrictions imposed by the App Store. Apple tightly controls subscription management through their App Store, and users typically need to manage their subscriptions directly through their Apple ID settings or the App Store app.

To cancel your Parrot AI subscription on iOS, follow these steps:

Go to **Settings **> [Your name] > Subscriptions.
Tap Parrot AI subscription
Tap Cancel Subscription or Cancel All Services.

Question 4

Can I access pro features on both the web and app?

Accepted Answer

Wondering if you can access Pro features across both the web and the app platforms? Here's what you need to know.

Pro Features Accessibility:

Pro features purchased through the app are exclusively available on the app platform. However, there's a workaround if you wish to access these features on both the web and app.

Recommendation:

To enjoy Pro features seamlessly on both the web and app, it's recommended to make your purchases on the web platform.

**Link your web account to app: **

If you've purchased Pro on the website and intend to use it on the mobile app, simply ignore the onboarding screen that prompts for payment.

Go to Settings
Tap on Link Web Account
Enter your info

Question 5

How do I get a refund?

Accepted Answer

Refund Policy

Unfortunately, we are unable to offer refunds due to the high costs associated with creating AI characters and generating voices. Our upstream providers restrict refund requests for GPU processing time used in the AI voice and material generation process. This would result in a loss for us, and by signing up, you agree to waive your right to a refund for this reason.

Exception for Duplicate Charges

The only scenario where a refund is considered is in the case of duplicate charges. To initiate a refund, please ensure the following:

You subscribed to the paid version using only one email address. The charge you are requesting a refund for occurred within the last 7 days.

Refund Request Process

Contact Support via Chat
Provide the following information:
Email address used for subscription.
Your User ID (Learn how to find it here).
Purchase source (Web, Apple Store, or Google Play).
Attach a screenshot of the charges in question.

Processing Time:

Our team will review your request within 72 hours.
Once approved, the standard bank refund timeline will apply.

Question 6

Is there a character limit?

Accepted Answer

You can create as many videos as your plans allow. However, we suggest that each output be limited to 300 characters or less to maintain optimal quality.

Here's why.

Our technology is powered by a **sophisticated **AI system. This AI is great. Best in the world (in our opinion).

But it does have flaws.

The main one, is the audio quality drops if your prompt exceeds 300 characters. To ensure ultra-realistic content, we suggest keeping to a 300-character count.

It's important to note that this limit refers to the length of each individual clip, not the total number of clips you can generate.

This means that you can still generate as much content as your plan allows.

We realize it's slightly inconvenient, but this is the only way we can ensure your audio quality is great in each piece of content.

If you have any feedback on how we can improve our approach, please do let us know via email: help@tryparrotai.com

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