📱 How to Request a Refund for an iOS App Purchase
If you have a question about a charge or want to request a refund, the next step depends on how your iOS purchase was billed.
If something went wrong with Parrot AI, such as missing access, a feature not working, or another account issue, please contact our support team first. We may be able to help resolve the issue.
Refunding a purchase and canceling a subscription are separate. If you don't want a recurring subscription to renew again, make sure you also cancel it.
🍎 If Your Purchase Was Through Apple
If your Parrot AI purchase appears under your Apple purchase or subscription history, the payment was handled by Apple.
Parrot AI does not control the funds for Apple purchases and cannot directly issue an Apple refund.
If you're experiencing a problem with Parrot AI, contact us and let us know what happened so we can first try to help with the issue.
If you still want to request a refund from Apple, you can submit a request through Apple's refund process.
Apple reviews refund requests and makes the final decision. Parrot AI cannot guarantee that a refund request will be approved.
📱 If Your Purchase Is Managed Through Parrot AI
If the purchase is not listed under your Apple subscriptions, you may be using Parrot AI billing.
In the Parrot AI app, go to:
Me → Manage billing for (your email)
If you don't see Manage billing:
- Go to Me.
- Turn on Try new layout.
- Return to the Me tab and check again.
You can also visit:
https://www.tryparrotai.com/b
Enter the email address used for the purchase.
You'll receive an email with “Log in to your customer portal.” Follow that link to view your billing information.
If you don't receive the email, try another email address you may have used for Parrot AI. Your current contact email may not be the email used for the purchase.
For help with a refund request for a purchase managed through Parrot AI, contact our support team with your purchase details.
❌ Want to Stop Future Renewals?
A refund request does not automatically cancel an active subscription.
Apple Subscription
Go to:
iPhone Settings → Apple ID → Subscriptions → Parrot AI
Then select Cancel Subscription.
Parrot AI Billing
Go to:
Parrot AI → Me → Manage billing for (your email)
Or visit:
https://www.tryparrotai.com/b
Enter the email used for the purchase and follow the secure customer portal link sent to your email.
🤖 What About Google Play?
The Parrot AI Android app is currently unavailable until further notice.
If you have a legacy Google Play subscription, it may still be active or renewing even though the Android app cannot currently be accessed. Legacy Google Play billing must be managed directly through Google Play.
💜 Need Help Finding Your Purchase?
If you're not sure how your purchase was billed or need help with a Parrot AI issue, contact our support team.
If self-service options haven't resolved the issue, please include:
- Your User ID
- The email address used for the purchase
- Your receipt or proof of purchase
- A screenshot showing the charge or issue
- Any error message, if applicable
We'll use those details to help identify the purchase and determine the next step.
Updated on: 27/08/2026
Thank you!